Boots PSC Portal Practice Test

These questions are part of the practice quiz. Start practicing

• Date-expired Schedule 4 (Part 1) CD stock must be destroyed by the pharmacist in the presence of an authorised pharmacy colleague witness. Where should the details be recorded?
• When reviewing a paper prescription, which action is specifically required?
• Which group is explicitly listed as requiring extra care when using medicines?
• What term describes a systematic approach to maintaining and improving the quality of everything we do in a pharmacy?
• Which type of event must be logged in the incident report system?
• For Schedule 2 CDs, what must be recorded when stock enters and leaves the pharmacy?
• What does COSHH stand for?
• In the processing steps, which action is performed after stock verification and before notifying waiting time?
• Which statement describes following standard operating procedures to maintain patient safety?
• Which statement best describes how you should respond to a failed login attempt on the PSC Portal?
• Who should check that the stock required to complete the prescription is available?
• Before sharing patient information with a family member, what must you obtain?
• Where must Schedule 3 CD stock returned by patients be recorded?
• Which statement about completely denatured alcohol (CDA) is true?
• Who is responsible for requiring written Standard Operating Procedures (SOPs) in community and hospital pharmacies?
• What is a Prescription Prepayment Certificate (PPC)?
• Which are examples of NHS patient group directions?
• The WWHAM framework stands for which elements?
• How should you handle broken or malfunctioning dispensing equipment?
• How can date-expired Schedule 2 CD stock be lawfully destroyed?
• When suggesting additional items, what must you ensure?
• Which of the following is a Schedule 3 drug?
• Clinical governance involves continuously reviewing procedures to ensure we are working in the safest, most efficient way to provide high-quality patient care.
• Which step involves a stock check and a self-accuracy check at the same stage?
• If a child or vulnerable adult appears to be at risk, what should you do?
• Which dosage form categories can a drug be formulated into?
• Which of the following is included in Schedule 2 CDs held on prescription?
• Which statement best describes the health questions and forms required when a medicine is reclassified (for example sildenafil)?
• Which schedule contains benzodiazepines?
• Trade specific denatured alcohol (TSDA) restrictions include which of the following?
• Why should you stay informed about seasonal health campaigns in Boots stores?
• Before sharing a patient's information with a partner company, what must you ensure?
• What type of balance should be kept for controlled drug stock?
• What is the purpose of double-checks at each step during dispensing?
• How should a stock discrepancy be documented?
• What is the purpose of clinical governance audits in a pharmacy?
• Which schedule is Minor stimulants?
• Which principle is most important when handling patient data?
• Which statement correctly describes supply of reportable poisons?
• Which option describes a valid confidentiality measure?
• Where should returned Schedule 2 CD stock be stored before destruction?
• After addressing a privacy or service issue, what is a recommended follow-up action?
• Which of the following could be considered an 'other pharmacy incident'?
• Which step explicitly states there are extra requirements for Schedule 2, 3, or 4 controlled drugs and to refer to the CD SOP?
• If a patient asks about drug interactions with a new medication, what should you do?
• Date-expired Schedule 5 stock disposal—what does Boots SOP require?
• Which action is consistent with safeguarding procedures when risk is suspected?
• Which step requires asking the patient/representative to complete the back of the prescription and take payment if required (England only)?
• What is the correct rationale for regularly checking expiry dates on medications?
• When is it appropriate to escalate a customer issue to a supervisor?
• What distinguishes generic drugs from brand-name drugs?
• What does HC2 refer to in NHS prescription exemptions?
• What does MHRA stand for?
• Which action best describes proper end-of-shift cash reconciliation?
• What sequence of actions best handles a customer complaint about a delayed order?
• What does Boots SOP specify for Low-strength Schedule 5?
• What channel should be used to report an adverse drug reaction observed in-store?
• Which statement best demonstrates adherence to standard operating procedures?
• When can patient information be disclosed to family members?
• Which attribute should data have to be compliant with the GDPR?
• Who must destroy patient-returned Schedule 3 CD stock?
• CDA uses
• What does the CARE framework require a clinician to do?
• In the Boots PSC Portal, which capability supports team coordination?
• What is a key responsibility when working on the shop floor?
• Why is it important to verify patient details before dispensing?
• What is the correct action if you discover a fire in the store?
• Which practice would least contribute to patient safety?
• Which option lists the elements of the WWHAM framework?
• Which schedule includes Benzodiazepines and steroids?
• Which of the following best defines patient safety?
• What warning label must be attached to packaging of reportable poisons?
• Who should greet the customer and accept their prescription?
• Which statement correctly describes selling hydrocortisone cream?
• If you only have partial stock, what should you do?
• Which are examples of vaginal dosage forms?
• Which of the following demonstrates maintaining patient safety?
• Which statement defines generic drugs?
• Which schedule is described as 'The major painkillers and stimulants'?
• How should expired medicines be disposed of in Boots stores?
• Which role is most involved in prescription handling tasks?
• Which of the following is a key characteristic of Standard Operating Procedures?
• For symptom-led consultations, which framework should be followed?
• If you suspect a discrepancy in a CD register, what is the first action you should take?
• Which of the following statements best describes signposting?
• Which sequence best addresses an online order complaint after listening to the customer?
• Which option describes maintaining an audit trail to track changes, ensure accountability, and support compliance?
• Which statement best describes the aim of patient safety?
• What action should you take if you suspect someone is attempting to steal medication?
• Which term describes referring patients to external health or social care teams for further assistance?
• Returned Schedule 2 CD stock must be recorded in which register?
• What should you do if you witness a colleague engaging in unethical behavior?
• Which service is mentioned as an example of a private patient group direction involving vaccination?
• Which schedule includes growth hormones?
• Which option best lists items typically included on medicines packaging?
• What is the minimum training required to administer basic first aid in-store?
• What are the 3 main groups that medicines are classified by?
• Who can hand our prescriptions?
• Who must destroy patient-returned Schedule 4 CD stock?
• What does NICE stand for and what is its role?
• Why is incident logging important in customer service and compliance?
• Which items are included in medicines packaging requirements?
• What is a Patient Group Direction (PGD)?
• What does the WWHAM framework describe?
• What is the purpose of regularly checking medication expiry dates?
• What is the first step when a prescription is received?
• Who are the MHRA?
• What is the appropriate channel for escalating concerns about unethical behavior?
• What should you do if you forget your PSC Portal password?
• Who can deliver prescription?
• Which are examples of rectal dosage forms?
• Which of the following statements best describes signposting in pharmacy practice?
• Who should follow the relevant SOPs for dispensing high risk medicines or Schedule 2 or 3 controlled drugs?
• Pharmacy medicines may display which symbol?
• A patient asks about hidden allergens in a product; how should you respond?
• What best describes the scope of events that should be logged in the incident report system?
• Which schedule's stock does not require recording in the CD register or the Destruction Register for Patient-Returned CDs?
• What is the primary purpose of Standard Operating Procedures in a pharmacy?
• Which policy supports patient safety by reducing distractions?
• IDA uses
• Where are the 15 minute tutors and associated e-tests available for Boots staff?
• Which term describes signposting, specifically referring to external health or social care teams for assistance?
• What is an important part of clinical governance regarding risk management?
• Who should check the patient's name, address and age if under 12, and the validity of the prescription?
• How should you respond to a customer complaint about an online order?
• What skill helps manage multiple customer requests during a busy shift?
• Industrial denatured alcohol (IDA) may be obtained by which of the following?
• Schedule 3 CDs do not need to be recorded in which registers?
• What was completely denatured alcohol (CDA) formerly known as?
• Which step notes that, if a paper prescription is received, it must be legally valid and mentions extra requirements for Schedule 2, 3, or 4 control drugs?
• Under what circumstance would you work outside the standard SOP?
• What is the recommended procedure when you identify a stock discrepancy that requires investigation?
• Prompt reporting of adverse drug events helps achieve which outcome?
• What does full registration mean for a Boots store premises?
• Where must Schedule 4 CD stock returned by patients be recorded?
• Clinical governance is a required service for all pharmacy contractors under the NHS Community Pharmacy Contractual Framework.
• Which are examples of external dosage forms?
• Which statement about Schedule 5 prescriptions is true?
• If stock is available, what should you inform the patient?
• Which practice best ensures accurate cash handling at the till?
• Which two patient and public involvement tools are used at Boots?
• Which is an example of a parenteral dosage form?
• What action should you take if you observe an adverse drug event?
• Which document evaluates risks from hazardous substances in the workplace?
• Are Schedule 3 CDs required to be recorded in the CD register?
• Which practice helps keep PSC Portal login secure?
• There are no safe custody requirements for Schedule 4 drugs. Which schedule applies?
• What does two-factor authentication add to login security?
• What constitutes best practice for handling patient deliveries?
• Which of the following is NOT listed as an example of a private patient group direction?
• Pharmacovigilance is primarily concerned with what?
• A customer reports a mispriced item at checkout. What is the proper action?
• For a remote consultation conducted via PSC Portal, which action is appropriate?
• Which schedule does not apply CD prescription requirements?
• Which are examples of oral dosage forms?
• Which of the following is a Schedule 4 Part 2 drug?
• Which statement best describes the sildenafil 50 mg reclassification example?
• Which prescription type requires identification when collecting?
• Which category includes medicines that can be sold without a prescription?
• What action should you take if you see a colleague posting customer data on social media?
• A customer does not speak English well; which approach best supports safe service?
• What should you do if you suspect a privacy breach involving customer data?
• Which drug is Schedule 3 No Register POM?
• When stock is low and a customer asks about alternatives, how should staff respond?
• Why is knowledge of shelf life important for OTC remedies?
• How should returned Schedule 3 CD stock be stored before destruction?
• If you suspect a policy violation during your shift, what should you do?
• Why is maintaining an audit trail in PSC Portal actions important?
• Is clinical governance required for Boots UK, a commercial organisation that provides NHS services?
• In stock management, what does ABC analysis classify?
• Who initiates temporary changes to SOPs due to unusual circumstances?
• If a customer does not speak English and no interpreter is available, which action best supports safe service?
• Which factors are listed as increasing drug deterioration?
• What does HUG mean?
• Example of when MHRA reclassifies medicines?
• Which factor most influences a fast and accurate prescription dispensing?
• Which schedule is associated with no requirement to record in the CD register?
• What is the purpose of mandatory compliance training in Boots PSC Portal?
• What is the primary purpose of the Boots PSC Portal?
• Errors in pharmacy are reported through which system?
• How should a return to store be processed?
• Industrial denatured alcohol (IDA) storage requirements include which of the following?
• Which schedule contains low-strength preparations?
• How long should customer records be kept according to Boots policy?
• Which item is a Schedule 1 drug?
• Which action is essential to ensure the right recipient receives the delivery?
• Which statement about signposting is true?
• Which schedule is associated with major painkillers and stimulants?
• Which are examples of inhaled dosage forms?
• Which action relates to collecting payment from the patient?
• Which of the following is an example of a private patient group direction?
• If a payment fails at checkout, which step should you take?
• Failure to check that the licence and request are valid for regulated poisons can result in what consequences?
• Which statement about Prescription-Only Medicines (POM) and Pharmacy medicines (P) is true?
• What must pharmacy professionals demonstrate regarding training and development?
• Which statement best describes following the Boots healthcare way SOP?
• Which option correctly describes the CARE framework components?
• Which statement best describes parallel imported drugs?
• Which action reduces the store's environmental footprint?
• Who must witness the destruction of patient-returned Schedule 2 CD stock?
• Which schedule is described as low-strength preparations?
• Why is ongoing training important for Boots PSC Portal users?
• Which item is a Schedule 5 CD example?
• Which practice helps protect customer data on portable devices when not in use?
• Which of the following describes eligibility for Maloff Protect (atovaquone and proguanil)?
• Schedule 4 Part 1 CDs primarily include which class of drugs?
• Which is an example of a parenteral dosage form?
• Who should advise the patient that they will need to provide identification when collecting Schedule 2 or 3 controlled drug prescriptions?
• What should you do if a payment fails at checkout?
• Which statement best describes stock as part of the process?
• Date-expired Schedule 3 CD stock must be destroyed by the pharmacist in the presence of an authorised pharmacy colleague witness. Where should the details be recorded?
• What is the risk of writing your password on a post-it near your screen?
• Which is a major stimulant Schedule 2?
• What is the recommended process for handling customer refill requests?
• When a customer requests a product you do not stock, what is the recommended course of action?
• TSDA uses
• In a PSC Portal remote consultation, which security step is essential before proceeding?
• For Schedule 3 and Schedule 4 stock, what overarching requirement is common to their destruction?
• Which form is used to refund a prescription?
• What are the three types of denatured alcohol?
• Which statement correctly defines a near miss in pharmacy error reporting?
• Which option best describes confidentiality and data protection measures?
• Schedule 2 CDs storage: which statement is true compared with Schedule 4?
• How should customer data be stored on portable devices used in-store?
• PIL stands for which of the following?